Privacy Policy

1. Introduction

Qonasense Ltd ("Qonasense," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website qonasense.com and use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Qonasense Ltd is the data controller responsible for your personal data. We are registered with the Information Commissioner's Office (ICO) and comply with all applicable UK data protection legislation.

3. Information We Collect

We may collect the following types of information:

• Identity Data: Name, username, title, date of birth, and similar identifiers.
• Contact Data: Email address, telephone numbers, and postal address.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Usage Data: Information about how you use our website and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. Lawful Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Legal Obligation: Where we need to comply with a legal obligation.
• Consent: Where you have given consent to the processing of your personal data for one or more specific purposes.

5. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your enquiries and provide customer support
• Send you marketing communications (with your consent)
• Analyse usage patterns to enhance user experience
• Comply with legal obligations and protect our rights
• Detect and prevent fraud and security threats

6. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business, subject to appropriate data processing agreements.
• Professional Advisers: Lawyers, accountants, and insurers who provide consultancy, legal, insurance, and accounting services.
• HM Revenue & Customs and Regulators: As required by law or in response to valid requests by public authorities.

7. International Transfers

Where we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: transfers to countries with adequacy regulations, use of specific contracts approved by the ICO, or binding corporate rules.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation.

10. Your Legal Rights

Under UK data protection laws, you have rights including:

• Right of Access: Request access to your personal data.
• Right to Rectification: Request correction of your personal data.
• Right to Erasure: Request erasure of your personal data.
• Right to Object: Object to processing of your personal data.
• Right to Restriction: Request restriction of processing your personal data.
• Right to Data Portability: Request transfer of your personal data.
• Right to Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

11. Cookies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this privacy policy or wish to exercise any of your rights, please contact us at: